Shipping policy

At ONE SOUL JEWELS, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully packed to ensure a premium unboxing experience.

Order Processing Time

All orders are processed within 5-7 business days after order confirmation.
Customized or made-to-order jewellery may require 7–14 business days for processing.
Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

Domestic Shipping (India)

Estimated delivery time: 3–7 business days depending on location.

International Shipping

Standard Shipping - 8-11 business days
Express Shipping - 4-7 business days

Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation email/SMS
Tracking details and courier partner information

Customers can track their orders using the tracking link provided.

Packaging

All ONE SOUL JEWELS products are packed in premium and secure packaging to avoid damage during transit while maintaining a luxurious experience.

Delayed Deliveries

While we strive to deliver orders within the estimated timeline, delays may occur due to:

Weather conditions
Public holidays
Courier service disruptions
Customs clearance for international shipments

In such cases, our support team will keep you updated.

Incorrect Address & Failed Deliveries

Please ensure that your shipping address and contact details are correct at checkout. ONE SOUL JEWELS will not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.